Dear DreambooksPro/Onelab Pro family,
The global COVID-19 is affecting us all. All of our society is now trying to adapt to the new reality we are facing. We are in this battle together and so it is everyone's responsibility to take appropriate precautions to try to mitigate the spread of the new coronavirus.
New cases appear daily around the world, including in Portugal, where we are based, we want you to know that we remain committed to providing exceptional service to all of you. Regarding this, additional preventive measures were taken to protect not only our employees but also all of our customers:
- DreambooksPro will not attend present at events organized by others and all events organized by DreambooksPro are suspended;
- All face-to-face visits to DreambooksPro's headquarters were canceled, being replaced by meetings via skype or another digital channel;
- All our employees start to work remotely (Home Office), if their work permits, and those whose functions require them to be at the workplace must follow all external and internal guidelines. In addition to the usual procedures such as regular hand washing, the use of disinfectant gel, the minimum distance of one meter between employees, it is also being implemented to check the daily temperature of all employees who have to be at the workplace;
- All personal contacts have been replaced by video conferences and movements between departments, including production, are reduced to what is strictly necessary;
- Our Customer Support and Sales Team are still available through the usual channels and schedules, ready to help you adapt your business to these challenging times.
The production of your products will continue following all safety standards passed by WHO and implemented internally, however, there may be constraints in the delivery of orders as we are dependent on the preventive measures implemented by the carriers and by the countries themselves. The current scenario changes daily and we are attentive to all new developments, so you will be the first to know if anything changes.
We can only appeal you to follow all the instructions of the authorities and to remain safe so that together we can overcome this challenge quickly. We are sure that we will win this battle.The DreambooksPro/Onelab Pro team